Session Topics

Monday, June 8

Sheri Fink, M.D. Ph.D., Correspondent, The New York Times, New York, New York and Pulitzer Prize-winning Author of Five Days at Memorial: Life and Death in a Storm-Ravaged Hospital

Tuesday, June 8    I    9:00 am - 10:00 am

Dr. Fink shares two real-world case studies that demonstrate the value of situational awareness, the complexities of prioritizing limited resources, and the importance of ensuring systems can effectively support operational decisions. For example, after Hurricane Katrina struck and power failed, amid rising floodwaters and heat, exhausted staff at Memorial Medical Center in New Orleans, Louisiana designated certain patients last for rescue. Later, health professionals were criminally accused of injecting numerous patients with life-ending drugs. This presentation, based on the book Five Days at Memorial: Life and Death in a Storm-Ravaged Hospital and experiences in recent disasters, will bring participants into a hospital fighting for life and into some of the most charged questions in healthcare. Disasters are laboratories for ethical dilemmas in medicine, both in hospitals and in the larger community. The goal of maximizing good outcomes across the population must be balanced with fairness. Tensions emerge between providing care and ensuring personal safety and between saving lives and documenting outcomes to improve the next response. The ethical tenets of autonomy, beneficence, non-maleficence, and justice come into conflict. Participants will be asked to consider whether crises sometimes make it necessary to break with ethical rules and professional standards or whether exceptional times call for exceptional commitment to our deepest moral values. The presentation will conclude with takeaways from recent disasters, including the importance of preparing as well as being flexible; the need to lead as well as share the burden of decision-making; and ideas about how disaster triage can be made more just and inclusive. While standards sometimes can’t be met in a mass emergency, the chances of maintaining good care are raised with advance planning.

This session will help participants:

  • become aware of ethical considerations in healthcare disaster preparedness and response, including conflicts between basic bioethical principles and value-laden dilemmas related to resource distribution and end-of-life care that merit public input;
  • understand the linkages, or interdependencies, of prioritization decisions in emergencies and how conservation,
    re-assessment, and creative expansion of resource pools promote better outcomes; and
  • learn about vulnerabilities in local communications systems linking the public to emergency responders, including 911 systems and social media, and identify ways to preserve functioning in emergencies.

Gail Botten, Advisor, Program Development, Swimming & Water Safety, Canadian Red Cross, Sharon, Ontario

Aquatic Emergency Preparedness
Monday, June 8    I    10:15 am - 11:15 am

This session will explore the complexities of dealing with a critical incident within an aquatic facility. Working in the field of prevention and safety we need to plan for the worst. We will examine a Case Study outlining a Critical Incident, to explore Invaluable information regarding the importance of facility and staff preparation for responding to critical incidents including an Emergency Response Plan, staff training and post incident processes. Participants will gain a vital understanding of what is required of themselves with respect to the key roles they play in a Critical Incident. You will have the opportunity to ask questions and discuss some of the key issues, information and concerns surrounding an incident. We will then work collaboratively in small groups to consider how you may apply the information to your workplace based on its current state and future potential to effectively deal with incidents that may arise. To ensure your aquatic facility and staff are well prepared, learn more about how to create an Emergency Response Plan, using the Red Cross Aquatic Safety Plan.

Tanya Grierson, CAP, Recreation Program Supervisor, City of Belleville, Recreation, Culture & Community Services, Red Cross Master Instructor Trainer, Belleville, Ontario

Suzanne Bernier, CEM, CBCP, MBCI, CMCP, President, SB Crisis Consulting, Toronto, Ontario and Author of Disaster Heroes

It CAN Happen Here - Preparing for an Active Intruder Attack
Monday, June 8    I    10:15 am - 11:15 am

A church in Sutherland Springs, Texas. An outdoor concert in Las Vegas, Nevada. A nightclub in Orlando, Florida. An office training session/holiday party in San Bernardino, California. A busy street in downtown Toronto. Recent events remind us that these incidents CAN and DO happen anywhere. Is your facility and community prepared? As a result of her direct work with active shooter attack survivors from Orlando and San Bernardino, Suzanne will share her findings, lessons learned, and recommendations on how ALL organizations and communities can better prepare for and manage active intruder/mass violence incidents in the future. On December 2, 2015, one of the largest terror attacks on US soil occurred, killing 14 people and injuring dozens of others attending an offsite San Bernardino County Environmental Health staff holiday party. What makes this tragedy truly unique is that it is considered not only an ‘active shooter’ incident, but also a workplace violence issue, as well as a terrorist attack, all rolled into one. Since the attack, Suzanne has met with and interviewed dozens of the San Bernardino survivors and bereaved families, who want to share their personal stories and experiences on what went well, what didn’t go well, and provide recommendations on how companies and communities can better plan for, manage, and recover from, these types of attacks in the future. While we may not be able to prevent or predict every active shooter, workplace violence, or terror incident in the future, we CAN help ensure communities and organizations can better plan for, respond to, and recover from such tragedies if or when they do occur.

Todd Jackson, Director of Insurance and Risk Management, Hockey Canada, Ottawa, Ontario

Hockey Canada: Emergency Action Planning
Monday, June 8    I    10:15 am - 11:15 am

Hockey Canada is the National Governing body for amateur hockey in Canada. As part of its ongoing activity Hockey Canada hosts both domestic and international events in the facilities that you oversee. Emergency planning has become one of the priorities for the planning process as these events are executed. Dean and Todd will give an overview of the planning process, the challenges and the ways that Hockey Canada and the facilities can work together to ensure plans are in place for an emergency situation. As part of this discussion Todd and Dean will also speak to their experiences and learnings that have led to the creation of a crisis response plan. The session will highlight the steps that have been implemented internally as an organization if an emergency escalates itself into a crisis. Discussion will include pre crisis steps, steps to be taken during a crisis and post crisis steps including challenges that are faced following a crisis.

Dean McIntosh, Vice President, Events and Properties, Hockey Canada, Calgary, Alberta

Aileen Cassells, Deputy Chief, Emergency Management Operations, Office of the Fire Marshal and Emergency Management, Ministry of the Solicitor General, Toronto, Ontario

Ontario's Provincial Emergency Response System and Potential Roles for Recreational Facilities
Monday, June 8    I    11:15 am - 12:15 pm

While Ontario is a safe place to live and work, emergencies can happen anywhere and at any time. From floods to forest fires to cyber-attacks, being prepared to respond to emergencies is essential to protecting life and property.

In this session, Deputy Chief Cassells will discuss the importance of emergency management programs and how emergency management operates in Ontario.

The presentation will provide an overview of the system of mutually supportive partnerships that underpin emergency management in Ontario. She will address how emergency management works at the municipal level, the role of the provincial and federal governments, and the relationship between all three levels of government during emergencies. Practical steps that recreation facilities can take to prepare themselves to aid their communities and the potential roles of recreation facilities during an emergency will also be discussed.

Marissa Carpino, Director, Community Services, City of Pickering, Ontario

Canada Day Celebration and Community Special Events: Managing Safety and Security
Monday, June 8    I    11:15 am - 12:15 pm

The City of Pickering is located just east of Toronto in Durham Region. Like most municipalities, Pickering has a varied and robust culture and recreation program providing residents with both traditional annual events as well as unique, special occasion spectacles. Regardless of the program, safety and security of city residents and municipal staff is paramount. Times have changed, and our old way of operating, assuming everyone comes to an event for family fun, has become a myriad of planning to expect and plan for the unexpected, and more often the worse case scenario. This session will provide an overview of a selected number of City of Pickering events and highlight its emergency preparedness plans, policies and procedures that are routinely put into practice, to ensure a successful outcome.

Sharon Milton, Manager, Recreation Services, City of Pickering, Ontario

Suzanne Bernier, CEM, CBCP, MBCI, CMCP, President, SB Crisis Consulting, Toronto, Ontario and Author of Disaster Heroes

The New Era of Crisis Communications – From Traditional to Social Media and Beyond
Monday, June 8    I    11:15 am - 12:15 pm

During any crisis, communicating effectively to all key stakeholders is key. While there are many ways to communicate to your target audiences during an emergency, both traditional and social media are the most effective ways of pushing out information quickly to as many people as possible during a crisis.

This session, delivered by a former journalist and now award-winning crisis communications consultant, will look at the evolution of crisis communications, how social media is changing the game, and will review traditional tips and tools required to ensure your organization can communicate effectively during a crisis. While some may view the media as a “hindrance” during an emergency, they can also be an incredible help in ensuring YOU always control and stay ahead of the message.

Vince Bozzo, Former Head of Venue Operations, Maple Leaf Sports & Entertainment, Toronto, Ontario

Maple Leaf Sports & Entertainment: Large Venue Emergency Preparedness
Monday, June 8    I    1:15 pm - 2:15 pm

Maple Leaf Sports & Entertainment Ltd. (MLSE) is a professional sports and commercial real estate company based in Toronto, Ontario, Canada. With assets that include franchises in four of the six major professional sports leagues in the United States and Canada, it is the largest sports and entertainment company in Canada, and one of the largest in North America. The primary holdings of the company are its major sports franchises, the Toronto Maple Leafs of the National Hockey League, Toronto Raptors of the National Basketball Association, Toronto Argonauts of the Canadian Football League, and Toronto FC of Major League Soccer, as well as their minor league farm teams, the Toronto Marlies of the American Hockey League (AHL), Raptors 905 of the NBA G League and Toronto FC II of the USL League One, respectively. In addition, it owns Scotiabank Arena (originally named Air Canada Centre), the home arena of the Maple Leafs and Raptors, and the OVO Athletic Centre, the practice facility for the Raptors. MLSE also manages or has invested in several other sports facilities including BMO Field, home of Toronto FC and the Toronto Argonauts; Coca-Cola Coliseum, home of the Marlies; Ford Performance Centre, the practice facility of the Maple Leafs and Marlies; BMO Training Ground practice facility for Toronto FC and home of Toronto FC II and the TFC Academy; and Lamport Stadium, practice facility for the Argonauts.

This session will provide an overview of emergency preparedness planning that takes place in MLSE venues considering the role of the venue, the city, provincial and federal agencies, and partnering governing bodies and sport leagues.

Mario R. Coutinho, Vice President, Stadium Operations and Security, Toronto Blue Jays Baseball Club and Rogers Centre, Toronto, Ontario

Rogers Centre: Large Venue Security Measures
Monday, June 8    I    1:15 pm - 2:15 pm

Rogers Centre is one of the most dynamic and versatile entertainment centres in the world. With the capacity to hold 50,000 spectators, no other venue has the diversity of events that Rogers Centre hosts on an annual basis across over 200 event days. Rock stars, entertainers, athletes, religious figures and inspirational leaders have all delighted audiences under the dome. Since its spectacular opening on June 3, 1989, and home to the Toronto Blue Jays since June 5, 1989, Rogers Centre has achieved the highest honours in the stadium entertainment industry and currently is a leader in the fight for corporate environmental responsibility. Formerly known as SkyDome, the venue was renamed Rogers Centre on February 2, 2005.  Rogers Centre's fully retractable roof allows the venue to be an open-air facility with the ability to close pending weather conditions. The Toronto Blue Jays have seen significant changes to their playing surface since the 2016 season. After extensive offseason research a decision was made to retrofit the field from its original state (four separate concrete pits filled with dirt forming Home, 1st, 2nd and 3rd base) to an all dirt infield. Located in the heart of Toronto's vibrant downtown community, at the base of the CN Tower and close to the Entertainment and Financial Districts, the stadium is easily accessible via public transit.

In this session, Mario will present an overview of how the Blues Jays and Rogers Centre are committed to providing guests with a safe and secure environment. Topics will include crowd control, quelling potential riots, alcohol-related incidents, risk mitigation plans, working with municipal, federal agencies, as well as the MLB, and the increasing importance of relying more heavily upon security technology and video surveillance to help support security operations.

Dan Berger, General Manager, Mattamy Athletic Centre, Ryerson University, Spectra Venue Management, Toronto, Ontario

Mattamy Athletic Centre: Safety and Security
Monday, June 8    I    1:15 pm - 2:15 pm

The Maple Leaf Gardens, now known as the Mattamy Athletic Centre, has historically been referred to as “Canada’s Cathedral of Hockey” since its doors opened on November 12, 1931. The venue has seen many iconic sporting and entertainment events over many decades. The main attraction at the Maple Leaf Gardens was, of course, the Toronto Maple Leafs NHL team. The hockey team had previously played out of the Arena Gardens located on Mutual Street, but when Conn Smythe had the bigger venue built he moved the team to attract more fans to their games. The new facility continued to bring big crowds and the boys in blue were named the Stanley Cup Champions ten more times between 1941 and 1967. To top it all off, Maple Leaf Gardens was home to the first ever NHL-All Star game in 1947. In December 2009, the dream to convert Maple Leaf Gardens into Ryerson University’s new athletic facility was set into action. Nearly 220,000 square feet on the building’s upper floors supplement the university’s existing athletic facilities. It features a full-sized ice rink that can accommodate 2,539 seated fans, a multi-purpose court for basketball and volleyball, multiple studios, and a high-performance gym. The revitalization of the Gardens promises to bring the community back into its historic home, and serves the Ryerson Rams with as much spirit and success as the many great teams before them. The facility is managed by Spectra Venue Management services that provide its clients with diverse event content, proficient facility operations, financial returns and engaging marketing strategies. Spectra Venue Management, based in Philadelphia, Pennsylvania, services over 750 clients across North America.

In this session, Dan will provide an overview of the unique challenges of ensuring safety and security to a university community in downtown Toronto. He will share best practices, within an academic setting, using a variety of case studies from Mattamy sporting events, including OHL games, through to concerts and special VIP occasions.

Tuesday, June 9

Ed Struzik, Writer, Educator, Public Speaker, Edmonton, Alberta and Research Fellow, Energy and Environmental Policy, Queen’s University, Kingston, Ontario and Author of Firestorm: How Wildfire Will Shape our Future

Tuesday, June 9    I    9:00 am - 10:00 am

Fires are burning bigger, hotter, faster and in increasingly unpredictable ways. Most scientists believe that it is going to get worse as the climate warms and as more people live, work and play in forest ecosystems. In this talk, author of Firestorm, How Wildfire Will Shape Our Future, Edward Struzik will share some of the insights he gained after visiting scorched earth sites from Alaska to Maine and from Salt Spring Island on Vancouver Island to east coast of Canada and beyond. The overarching message he will convey is a sobering one. Wildfires can no longer be treated as avoidable events because the risk and dangers are becoming too great and costly. Sometime soon, a deadly fire will strike if we continue with our “business as usual approach.”

Tara S. Hughes, LCSW-R, President and Principal Consultant, Invicta Crisis Solutions, Portsmouth, New Hampshire

Arenas and Community Centres: Emergency and Response Centres
Tuesday, June 9    I    10:15 am - 11:15 am

It is a reality of our current world that mass casualty/violence incidents are happening with greater frequency. As the news coverage begins of each incident, many think to themselves, “How can I help? How can my organization help?” One answer to those questions is by having events venues, which are usually places people come for fun, to play a vital role in the response and recovery by becoming a Family Assistance Center (FAC). Experience from many responses, including Orlando, Las Vegas and Boston will inform this presentation about what is needed in a Family Assistance Center and things to consider as you prepare to use your arenas and community centres in this way.

Denise Waligora B.S., Training & Delivery Specialist, Mental Health First Aid, Mental Health Commission of Canada, Ottawa, Ontario

Mental Health First Aid and The Working Mind
Tuesday, June 9    I    10:15 am - 11:15 am

Mental Health First Aid (MHFA) is the help provided to a person developing a mental health problem or experiencing a mental health crisis. Just as physical first aid is administered to an injured person before medical treatment can be obtained, MHFA is given until appropriate treatment is found or until the crisis is resolved. The MHFA Canada program aims to improve mental health literacy and provide the skills and knowledge to help people better manage potential or developing mental health problems in themselves, a family member, a friend or a colleague. This session will provide an overview of the various Mental Health First Aid courses and The Working Mind. Topics discussed include what is health, mental health, mental health problems, benefits of Mental Health First Aid, The Working Mind and self-care.way.

Jim Jessop, Director/Deputy Chief, Toronto Fire Services, Toronto, Ontario

"Fire and Ice" – The Toronto Fire Services Response to the Agincourt Recreation Centre Fire
Tuesday, June 9    I    10:15 am - 11:15 am

On January 31, 2019, a major fire tore through the Agincourt Recreation Centre forcing staff and patrons outside in the -19C deep freeze. Over the next number of days, Toronto Fire Services worked to contain the massive fire during extremely cold temperatures. Deputy Chief Jim Jessop will provide a behind the scenes look into the response to this incident, the investigation that followed and the aftermath.

Jessica Jaremchuk, BA, LL.B, Director, Risk Management Services, Frank Cowan Company, Princeton, Ontario

Post Recovery: Insurance, Litigation, Consolation
Tuesday, June 9    I    11:15 am - 12:15 pm

Emergencies will happen whether you’re prepared for them or not. Being ill prepared can negatively impact your recovery efforts and your reputation. The onus is on you to become operational as soon as possible. We will discuss policies and procedures that should be in place and look at what must be considered when developing them. You will be provided with recommendations and strategies on mitigating the risks associated with emergency preparedness. Questions such as ‘How will insurance respond?’ and ‘How do I minimize legal liability’? will also be addressed. The objective of this session is to enable you to improve the chances of a successful disaster recovery.

Marin Katov, Ph.D., OAA, Architect AIBC, SAA, Senior Architect, J.L. Richards & Associates Limited, Ottawa, Ontario

Building Security into Architectural Design
Tuesday, June 9    I    11:15 am - 12:15 pm

The focus of this presentation will be on various patron management options in two key directions. From architectural design point of view the spatial planning, organization, and wayfinding set the foundation on which the access and security strategy works. From software and hardware standpoint, it is a constant development and improvement of the systems to allow better and indiscrete patron management.

Jeff Gill, CEM, ABCP, Senior Manager, Standards and Procedures, Canadian Red Cross, Ottawa, Ontario

Disasters Never Happen Here... Right?
Tuesday, June 9    I    11:15 am - 12:15 pm

Has a natural or human-made disaster happened in your neck of the woods? If so, did it affect you? Your facility? Were you prepared? History tells us that many Canadians haven’t been exposed to a major disaster, let alone been affected by one. Yet we’re not naïve enough to think it could never happen to us – or are we? Research suggests that many of us aren’t prepared as best as possible for a potential disaster, both personally and professionally. This session will briefly review the types of hazards and risks we’re exposed to, followed by a deeper examination of how a disaster can impact the world around us, from both a corporate and human perspective. The intent isn’t to fear-monger but rather open our eyes to what’s in the realm of the possible; this, with a view to considering how you and your facility can be best prepared to respond to a disaster situation. The session will close with tips and tricks in this regard followed by a question and answer period.

Don Marentette, National Director of First Aid Education Programs, Canadian Red Cross, Kelowna, British Columbia

Road Map to Resiliency Through Psychological First Aid
Tuesday, June 9    I    1:15 pm - 2:15 pm

This session is designed to help recreation facility professionals develop a holistic support program to help create resiliency in their work environment. Through case studies, applicable to recreation and aquatic environments, the ideas of grief, loss, and traumatic response will be explored. We will look at the evidence to help understand the cohesive connections between science and everyday practical applications, and how other psycho-social programs can fit into an overall wellness program. Don will have you take away practical applications for you and your staff to help lay the foundation for a comprehensive mental health program in your facilities.

Dave Malinauskas, President, CIMCO Refrigeration, Toronto, Ontario

Fernie Tragedy – Key Learnings
Tuesday, June 9    I    1:15 pm - 2:15 pm

On October 17, 2017, three workers were performing maintenance on the ice plant at Fernie Memorial Arena, located in Fernie, British Columbia, when there was a release of ammonia gas. The three workers were fatally injured from exposure to the ammonia. CIMCO Refrigeration is a commercial refrigeration company that specializes in the design, engineering, fabrication, installation, and servicing of industrial and recreational refrigeration systems. At the time of the incident, CIMCO had a service agreement with Fernie for CIMCO to conduct maintenance and provide emergency services for Fernie Memorial Arena. This session will highlight:

  • A summary of the Fernie incident
  • TSBC and WSBC findings – recommendations for BC Market
  • TSSA 219/01 task force and recommended updates to Ontario Regulators – what does this mean for ice rinks?
  • What can Ontario rinks do TODAY to minimize risk

Patricia Martel Ph.D., CEM, ABCP, Emergency Management Program Specialist, Niagara Region, Niagara-on-the-Lake, Ontario

Emergency Management in Canada
Tuesday, June 9    I    1:15 pm - 2:15 pm

This session will provide an overview of emergency management in Canada with a focus on how it applies to municipalities. This presentation will cover two key areas regarding facilities and emergencies, the role of the facility if supporting a municipal response; and the role of the facility in an emergency that directly impacts the facility itself. The role of the municipality during an emergency and how this affects facilities that serve to support the response and recovery periods will be explored. as well as the need for facilities to build a culture of preparedness to protect their staff and visitors if they are directly impacted by an emergency. Key emergency planning considerations will be presented, including considerations for inclusive planning to protect vulnerable groups of people

Mark Ambler, General Manager (Western Canada), Swish Maintenance Limited, Calgary, Alberta

Infection Prevention & Control in The Recreational Facility Setting
Tuesday, June 9    I    2:30 pm - 3:30 pm

An informative session designed to engage and educate facility management staff from all organizational levels about the latest trends and technologies in infection prevention, and how to adapt important learnings from healthcare to the recreational setting. The presentation will include overviews of key IP&C concepts, as well as simple steps organizations can take towards safeguarding their facilities from outbreaks and ensuring the continued safety of all facility occupants.

D/Sgt. Vern Crowley, OPP Cybercrime Investigation Team, GHQ, Orillia, Ontario

Cybercrime Awareness & Prevention
Tuesday, June 9    I    2:30 pm - 3:30 pm

This session will provide an overview of the scope and function of the Ontario Provincial Police Cybercrime Investigations Team. Discussion topics will include:

  • Defining Cybercrime
  • Recent Cyber Threats
  • Challenges Investigating Cybercrimes
  • The Need to Report a Cybercrime
  • Prevention Tips and Good Online Resources

Blair Feltmate, Ph.D., Head, Intact Centre on Climate Adaptation, Faculty of Environment, University of Waterloo, Waterloo, Ontario

Fighting Canada’s Rising Flood Costs: Our Best Untapped Opportunity Starts Locally
Tuesday, June 9    I    2:30 pm - 3:30 pm

The total cost of community and residential flooding is increasing across Canada. Reflecting this growing risk, home insurance premiums have risen 20-25% over the past five years, and in areas of extreme risk, flood insurance may be unavailable at any cost. To help alleviate this growing stress, this presentation will focus on three means to limit flood risk that are scalable and cost-effective: (1) deploy a simple means to quantify community flood risk as either low, medium or high; (2) deploy practical flood risk mitigation measures at the community level in areas of medium or high risk of flooding; and (3) provide non-technical guidance to home owners that can help them to help themselves to lower their risk of basement flooding. These three strategic directions will be profiled, along with the recommendation that federal, provincial and municipal governments support their immediate deployment.

Eric Stuart, QPM, BA Hons, UKCMA, Director, Gentian Events Limited, Coventry, United Kingdom

Tuesday, June 9    I    3:30 pm - 4:30 pm

The world can be a dangerous place, even when people gather to have a good time at sporting events, concerts, festivals, shows and parades. If your work involves large groups of people, you need to know how to keep those crowds safe. In this session, Eric will highlight how to achieve safer crowd outcomes by using a combination of math, physics, psychology and behaviors. The aim is to provide an understanding of these four aspects of basic crowd safety, and to provide techniques to plan and manage safe pedestrian flows in crowded places during all phases of an event, including emergencies. This session will help participants:

  • Understand the main risks in managing crowds
  • Describe the phases of crowds and an overview of crowds and their psychology
  • Understand the necessity of calculations for flow rates and density for people in crowded places
  • Identify crowd behaviours in emergency situations and how to manage them
  • Understand how to use non-computer models to plan for crowds
  • Understand human behaviours that affect crowds: Route Modelling, Normalcy Bias, Dread Theory, De-individuation and the RAS