Public Skating Monitor Training Program (OLSS)

Public Skating Monitor Training Program (OLSS)

The online course is self-study, and must be completed in 30 days from enrollment date. Participants will receive a confirmation email that they have been enrolled in the online course.

Care and control of public skating sessions are often given to a young person as their first employment opportunity. These positions are an important part of the operations customer service and facility safety and first response. Balancing public relations and program safety requires skills and knowledge that must be provided by facility management. This online training session provides a strong foundation of workplace roles and responsibilities while outlining public skating best practices that will raise the level of awareness for all who successfully complete the training. Once complete, facility management will be able to quickly fast track the internal workplace specific training that outlines rules of conduct for both the monitor and the skaters as well as emergency management procedures.  The program is built using industry best practices collected by the Ontario Recreation Facilities Association as the industry leader in providing resources to advance the recreation profession and promote safe and healthy recreation operations, and management.

Topics include:

• Being a customer service and facility ambassador
• Facility staff roles and responsibilities
• Monitor training requirements – MLITSD, AODA, First Aid, AED, WHMIS
• Common public skating policies
• Role and responsibilities of the skate monitor
• Emergency preparedness

All participants shall complete a final assessment to confirm their learning experience and shall receive a certificate of completion.